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Henry Shaw
Partnerships Associate
Demo
A walk-through of c3 on your own stock
Henry Shaw
Partnerships Associate
Demo
A walk-through of c3 on your own stock
Today, operators send people to homes simply to find out what has changed. Check-outs, condition surveys and repair checks all wait on appointments, travel and access, and most of that effort goes on finding the few homes that need it.
c3 is different. Residents, cleaners and staff capture a home in minutes, on the phone they already have, with nothing to install. c3 compares each capture with the home’s own record and sends someone only where something has changed.
Every capture adds to one physical record of the home: what is there, what changed, when, and what happened next. The record grows more useful with every observation, from which repairs hold to which specifications last.
The same record is the evidence. A closed work order says a job was done; the record shows whether the problem went away, or came back. Deposit decisions, repairs and safety checks rest on what was actually there.
c3 is starting with BTR and PBSA portfolios in the UK and US. Over time, the ambition is broader: a lasting record of every physical asset, so the software that manages the real world can see what is happening inside it.
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Using data, not human judgement
Every tenancy turnover generates [rich data] on the condition of a unit. Today it’s unstructured and unusable - photos in folders, notes in emails, judgements that vary by inspector.||c3 captures a [baseline digital twin] of the unit to reliably compare future damage and deterioration against. The tenant carries out a [guided self-checkout], c3 compares it against the check-in record, and only the units that have [changed beyond defined thresholds] are flagged for inspection.||Once the baseline exists, it works backwards as well as forwards - historic maintenance photos and work order images are registered against it, so years of existing evidence become a [located, queryable condition record] on day one.
A first scan of each home sets its baseline. It can be every home at once, or in stages, and it evolves with every observation that follows
A resident or staff submits a photo, carries out a scan or books an appointment, without needing to download a separate app
The updated data is compared and located against the baseline captured
The system then flags meaningful change, if any, based on the operator’s tolerance and thresholds
Only inspect the units where change has been detected in order to prioritise your resources where they are needed most
only visit the units where there is meaningful change, so resources go where they are needed.
tenants self-scan at a time that suits them, from a link, with nothing to install.
no manual logging, photographing or pdfs. A standardised record your PMS can read, made automatically.
the same measure whoever is on site, regardless of changes within the team.
every unit compared against its own dated record, so disputes rest on what was there.
pass rates, where change concentrates, and which issues recur in the same place across tenancies.